Frequently asked questions

SstepApp is an all-in-one school management platform that digitises attendance, academics, fee payments, communication and school-wide notifications for administrators, teachers, parents and students.

You can download the Sstep app from the Google Play Store (for Android devices) or the App Store (for iOS devices). Simply search for 'Sstep App' and install it.

Use the phone number that is registered with your child’s school. Your school will provide you with the initial login details.

Yes. Fee payments are processed through encrypted, PCI-aware payment channels, and parents receive an instant digital receipt for every transaction. We never store raw card details on our servers.

Parents can use the SstepApp mobile app on Android or iOS for the best experience, including push notifications. A web dashboard is also available for anyone who prefers to check in from a browser.

Most single-campus schools are fully onboarded — student records imported, staff accounts created and parents invited — within one to two weeks, depending on data readiness.

Enterprise plans include API access and support for integrating with existing student information systems, accounting software and SMS gateways. Talk to our team about your specific stack.

Every plan includes email support, with priority and SLA-backed support available on Growth and Enterprise plans. You can also reach us directly from the Contact Us page.

No. You only need one account. The app provides an option to switch between your children, allowing you to view information for all your students from a single account.

On the login screen, tap the 'Forgot Password' link. You will receive instructions via SMS to reset your password.

You can change your password by going to the 'Settings' menu and selecting 'Change Password'. You will be prompted to enter your current password and then create a new one.

Yes, an active internet connection (via Wi-Fi or mobile data) is required to use the Sstep app.

First, check your phone's settings to ensure that notifications for the Sstep App are enabled. Also, check the notification settings within the Sstep App itself.

You can find your current app version in Settings > App Details. If an update is available, you will receive a notification prompting you to update to the latest version from the app store.

First, ensure you have a stable internet connection. Try closing the app completely and reopening it. If the problem persists, please contact support through the Help & Support feature in the app.

The web portal is updated automatically on the server. You do not need to take any action. Simply logging in will give you access to the latest version and features. If a major update requires a refresh, you will see an on-screen prompt

First, check your internet connection. Second, try refreshing the page in your browser. Third, try using a different web browser (e.g., if you use Chrome, try Firefox). If the problem persists, please contact support.

For any technical difficulties, please use the Help & Support feature located within the web portal. You can also reach out to your school's ICT administrator